Delivery & Return

Delivery & Returns

To complete your return, click here and enter your order number and email address to log in and initiate the return process. We have made the return process easier for the customers to return orders without having to contact us.

Standard Delivery - 3-5 business days for orders $50 and above - FREE

Standard Delivery - 3-5 business days for orders below $50 - $4.99

Expedited Delivery 2-3 Business Days - Expedited costs will appear at the checkout

We’ll deduct $4.99 from your refund to cover shipping costs if your order is below $50.

All expedited shipping costs are paid by the customer and are non-refundable.

All non-sale items are eligible for returns and exchanges. Sale items may be eligible for return. We may run promotions that include free delivery and return for sale items. We clearly display on our homepage whether the sale item is return eligible or not or you can also review the promotion details to establish whether the sale item is return eligible or not.  Free shipping & returns for orders above $50. All expedited shipping costs are paid by the customer and are non-refundable If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days from the date of the order. You can return your product in exchange for a different product, or a full or partial refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Returned & exchanged items must have tags still on and be returned in original packaging
  • Returned & exchange items must have no visible signs of wear or use

If you are having difficulty intitaing the return process, follow the steps below and request for a return shipping label

 

  • Email us at orders@lodevole.com or call us at 1(800) 516 4112 and mention your order # in the subject line
  • Give the details of the product that you would like to return or exchange
  • We will send you the return shipping label within 24-48 hours
  • Refunds can take from 5 to 10 days to appear on your statement
  • Shipping & Returns are free for orders above $50

*Rates vary for expedited delivery depending on the order value. Please visit the checkout cart to see the expedited delivery rates