Return & Refund Policy

Last update Jun 06 2020

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We may accept returns after 30 days under special circumstances.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

When you place an order with us, we ship your order along with the return label. If for some reason you did not receive the return label then please follow the instructions below.


To complete your return, visit https://lodevole.returnscenter.com/, use your order number and email address to log in and initiate the return process. Once your return request is received via the link above, we will then review your request. Your return request will be approved/disapproved within 24hrs. If it is approved, we will send you the return label to your email that you used to place the order within 24 hours of your return request being approved. If it is not approved, we will let you know the reason for your request not being approved via email. 

Please do not send your purchase back to us unless your return has been approved. If you have any questions, please email us at returns@lodevole.com or call us at 1 (800) 516 4112.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at returns@lodevole.com or call us on 1(800) 516 4112.

Sale items (if applicable) 
Sale items may be eligible for return. We may run promotions that include free delivery and return for sale items. We clearly display on our homepage whether the return item is return eligible or not or you can also review the promotion details to establish whether the sale item is return eligible or not. Please review ‘Return & Delivery’ tab on product page for further details. If you need to return a sale item, visit https://lodevole.returnscenter.com/, use your order number and email address to log in and initiate the return process. You can also email us at returns@lodevole.com or call us on 1(800) 516 4112. Once the return is approved, send your item to: Lodevole Limited Liability Company, P.O. Box 168408, Irving TX, 75016, United States. 


Exchange (if applicable) 
Sale Items may be exchanged. If you need to exchange it for the same item, isit https://lodevole.returnscenter.com/, use your order number and email address to log in and initiate the exchange process. You can also email us at returns@lodevole.com or call us on 1(800) 516 4112. Once the exchange is approved, send your item to: Lodevole Limited Liability Company, P.O. Box 168408, Irving TX, 75016, United States. 

Shipping 
To return your product, you should mail your product to: Lodevole Limited Liability Company, P.O. Box 168408, Irving TX 75016, United States 

If the product is eligible for free return and your return has been approved after initiating the return process, we email you the return shipping or you may also receive the return label along with the shipped order. You can request return shipping label by sending an email to returns@lodevole.com or by calling us 1(800) 516 4112. You will be responsible for paying for your own shipping costs for returning your item if it does not qualify for free return. Shipping costs are non-refundable. If you receive a refund for an item that does not qualify for free return, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item under $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

This is a standard cookie notice which you can easily adapt or disable as you like in the admin. We use cookies to ensure that we give you the best experience on our website.

Pre-loader