If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Our policy lasts 30 days from the date of the order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We may accept returns & exchanges after 30 days under special circumstances.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the labels attached.
To complete your return, click here and enter your order number and email address to log in and initiate the return process.
Please do not send your purchase back to us unless your return has been processed by clicking here and following the steps on the screen. If you have any questions, please email us at firstname.lastname@example.org or call customer service at 1(800) 516 4112.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at email@example.com or call customer service on 1(800) 516 4112.
Sale items (if applicable)
Sale items may be eligible for return. We may run promotions that include free delivery and return for sale items. We clearly display on our homepage whether the return item is return eligible or not or you can also review the promotion details to establish whether the sale item is return eligible or not. Please review ‘Return & Delivery’ tab on product page for further details. If you need to return a sale item, click here and use your order number and email address to log in and initiate the return process. You can also email us at firstname.lastname@example.org or call us on 1(800) 516 4112.
Exchange (if applicable)
Sale Items may be exchanged. If you need to exchange it for the same item, click here, use your order number and email address to log in and initiate the exchange process. You can also email us at email@example.com or call us on 1(800) 516 4112.
If the product is eligible for a free return, initiate the return process by clicking here. If for some reason you are having difficulty initiating the return process, you can always request return shipping label by sending an email to firstname.lastname@example.org or by calling us on 1(800) 516 4112. You will be responsible for paying for your own shipping costs for returning your item if it does not qualify for free return. Shipping costs are non-refundable. If you receive a refund for an item that does not qualify for free return, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item under $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.